FirstLine CX OS
The operating system behind scalable customer support
CS Ops Bootstrap Program
$2,000.00/mo
90-day total: $6,000
Build the foundation. Get scale-ready.
90-day hands-on implementation for early-stage teams
The CS Ops Bootstrap Program installs the core operating system for Customer Support. This is not advice, outsourcing, or theory.
It’s a done-with-you / done-for-you build that turns ad-hoc support into a structured, system your team can actually run.
If your product keeps growing the way it is today, support will break first. This program prevents that.
CS Team Readiness Program
$2,500.00/mo
90-day total: $7,500
The CS Team Readiness Program turns reactive support into a fully operational, measurable, AI-assisted CS team in 90 days. Through a structured three-phase approach, we fix what’s breaking, define clear ownership, and install a support operating system your team can run without constant founder involvement.
By the end, you have consistent agent performance, leadership-ready dashboards, safe AI usage, and a strong CS-Product feedback loop, resulting in a scale-ready team that protects retention and supports sustainable growth as volume increases.
CX Elevation Program
From $3,000.00/mo
90-day total: $9,000
CX Elevation Program turns Customer Support into a growth and intelligence engine.
In 90 days, we connect support data to retention, product decisions, and revenue, so CX stops being just responsive and starts driving impact.
Built for Series A–B teams with an existing CS function, this program upgrades support into a strategic advantage, makes AI ROI visible, and gives leadership real insight they can act on
CS Ops Continuity Program
From $2000,00/mo
Ongoing ownership. Continuous optimization. Zero regression.
Available after Bootstrap, Readiness, or Elevation
The CS Ops Continuity Program keeps your customer support system healthy, relevant, and evolving as your business grows.
Think of it as a senior CS Ops / Head of CS.
This is not agent outsourcing or reactive support.
It’s ongoing system ownership and strategic CX oversight.
You get:
Continuous CS Ops ownership
Monthly health & KPI reviews
AI performance monitoring and optimization
Clean CS → Product insights
Leadership-level CX advisory
Support that doesn’t drift.
Systems that don’t decay.
Add-ons Pricing
AI & AUTOMATION ADD-ONS
1️. Advanced AI Training & Expansion
Price: $500 – $1,200
2️. Automation Build (Routing, Tagging, Workflows)
Price: $400 – $1,000
3️. AI ROI & Cost-to-Serve Modeling
Price: $300 – $700
CX STRATEGY & LEADERSHIP ADD-ONS
1. Executive CX Dashboard (CEO / Leadership)
Price: $500 – $1,000 (one-time)
Price: $250 / month (ongoing updates)
2. CS Leadership Workshops
Price: $400 – $800
PROCESS & DOCUMENTATION ADD-ONS
1. Custom SOP & Playbook Pack
Price: $500 – $1,200
2. CS ↔ Product Intelligence Pack
Price: $400 – $900
ONGOING & RETAINER ADD-ONS
1. Fractional CS Ops Advisory
Price: $600 – $1,500 / month
2. Incident & Crisis Support
Price: $250 – $500
Other Services
Get expert eyes on your support setup, fast.
A focused 30-minute session where we review your current CX setup, tools, and workflows. You’ll walk away with quick wins, personalized recommendations, and a clear action plan to improve response times, reduce churn, and make support feel more human.
Ideal for: early-stage startups, solo founders, or small teams who want to level up their customer experience without hiring full-time support.
Start with one expert or scale to a full squad, without changing vendors, processes, or quality.
One or Quad gives you trained CX specialists handling chat and email support, ticket triage and escalation, proactive follow-ups, and review requests to drive CSAT and retention. Coverage scales with your needs, from single-agent support to multi-agent, multi-shift teams.
Start with 1 (One) or scale to 4+ (Squad)
*Price per CX specialist / month