FirstLine CX designs, builds, and operates modern Customer Support & CX operating systems for startups and scale-ups.

Our services are delivered through structured programs, depending on your stage and needs:

• CX Readiness Program
  For early-stage teams that need clarity and control. We audit your current setup, define roles, processes, KPIs, and install the foundations of a scalable support system.

• CX Bootstrap Program
  For teams without a formal CS Ops function. We build your end-to-end support operating system, workflows, playbooks, metrics, dashboards, and AI usage, so support runs consistently without founder dependency.

• CX Elevation Program
  For Series A–B teams with an existing CS function. We optimize performance, connect support data to retention and product decisions, and turn CX into a strategic growth and intelligence engine.

• CS Ops Continuity Program
  Ongoing ownership of your CX system after setup. We maintain, optimize, and evolve your support operations to prevent regression as the company grows.

• Additional CX/CS services.

Getting started is simple.

1. Book a short Intro Call
   We review your current support setup, tools, and challenges to understand where you are today.

2. Get a clear recommendation
   Based on your stage, volume, and goals, we recommend the right program—Readiness, Bootstrap, Elevation, or Continuity.

3. Start with a defined scope
   Every engagement begins with a clear plan, timelines, and outcomes. No open-ended consulting or surprises.

You don’t need to prepare complex documentation in advance.
If there’s a fit, we move forward. If not, you’ll still leave with clarity and next steps.

FirstLine CX gives you senior CS Ops leadership without the overhead, risk, or ramp-up time of a full-time executive hire.

The difference comes down to focus and speed:

• Immediate impact
  We start with systems, not headcount. No onboarding period, internal politics, or learning curve.

• Operator, not manager
  We design and implement the CX operating system ourselves, processes, metrics, dashboards, AI usage, rather than delegating and waiting.

• Stage-appropriate execution
  Early and growth-stage teams often don’t need a full-time VP yet. They need structure, clarity, and visibility first.

• Lower cost, lower risk
  You avoid a six-figure salary, long-term commitment, and the risk of a mis-hire before the system is ready.

• Built to scale past us
  Our work is documented, measurable, and transferable—so when you do hire a VP or Head of CS, they inherit a functioning system, not chaos.

And if you decide to continue your journey with us, we`ll be delighted.

The best way to get in touch is to book a call directly through our website.
This ensures we can review your context and come prepared.

If you have a general question, you can also reach us via email or the contact form on the site.

Or book a call here.

FirstLine CX works on program-based pricing, not hourly rates.

Each program has a fixed monthly fee with a clearly defined scope, timeline, and outcomes, typically over a 90-day engagement. This keeps expectations clear and avoids open-ended consulting.

You can learn more about pricing here.

Working with FirstLine CX is structured, transparent, and hands-on.

We operate as an embedded CS Ops partner, not an external consultant. That means:

• Clear structure from day one
  Every engagement starts with defined goals, scope, timelines, and ownership. You always know what’s happening and why.

• Senior-level execution
  We don’t just advise, we design, build, and implement the system alongside your team.

• Calm, focused collaboration
  No chaos, no over-meetings. Decisions are grounded in data, not opinions.

• Leadership-ready visibility
  You get dashboards, metrics, and insights that leadership can actually use to make decisions.

• Built for independence
  Everything is documented and transferable, so your team isn’t dependent on us long-term.